library shelves filled with books

Elizabeth Hurt

What we're reading: Workspace Geek’s list of best industry and business books

Above photo by CHUTTERSNAP on Unsplash

Continual learning is among our highest priorities at Workspace Geek. Our team is committed to staying on top of the latest industry and business news, and finds both professional and personal satisfaction in reading books of all kinds.

Today we highlight some of our team members’ favorite business, industry and professional development books. Each has impacted the way we view the coworking and shared workspace arena and in how we view our roles in building and supporting Workspace Geek, the most intuitive coworking management software.

These are books we have been entertained by, inspired by, and informed by, many of which we reference time and time again. We hope you find these recommendations meaningful and relevant to operating your coworking and shared workspace centers.

In no particular order, here are some of Workspace Geek’s favorite reads. All descriptions have been pulled from the publisher via Amazon.

Never Lose A Customer Again by Joey Coleman

In Never Lose a Customer Again, Joey Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship.

Think Big Act Small by Jason Jennings

Jason Jennings and his research team screened more than 100,000 Amer­ican companies to find nine that rarely end up on magazine covers, yet have increased revenues and profits by ten percent or more for ten consecutive years. Then they interviewed the leaders, workers, and customers of these quiet super­stars to find the secrets of their astoundingly consistent and profitable growth… These companies think big ideas about solving customers’ problems, making better products, and creating value. And yet they never stop acting like start-ups—staying humble, treating every employee like the owner, and teaching managers to get their hands dirty.

Delivering Happiness _by Tony Hsieh

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Billion Dollar Loser _by Reeves Wiedeman

Moving between New York real estate, Silicon Valley venture capital, and the very specific force field of spirituality and ambition erected by Adam Neumann himself, Billion Dollar Loser lays bare the internal drama inside WeWork. Based on more than two hundred interviews, this book chronicles the breakneck speed at which WeWork’s CEO built and grew his company along with Neumann’s relationship to a world of investors, including Masayoshi Son of Softbank, who fueled its chaotic expansion into everything from apartment buildings to elementary schools.

The Lean Startup by Eric Ries

Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs—in companies of all sizes—a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in an age when companies need to innovate more than ever.

Scrum: The Art of Doing Twice the Work in Half the Time by Jeff Sutherland and J.J. Sutherland

If you’ve ever been startled by how fast the world is changing, Scrum is one of the reasons why. Productivity gains of as much as 1200% have been recorded, and there’s no more lucid – or compelling – explainer of Scrum and its bright promise than Jeff Sutherland, the man who put together the first Scrum team more than twenty years ago…In this book you’ll journey to Scrum’s front lines where Jeff’s system of deep accountability, team interaction, and constant iterative improvement is, among other feats, bringing the FBI into the 21st century, perfecting the design of an affordable 140 mile per hour/100 mile per gallon car, helping NPR report fast-moving action in the Middle East, changing the way pharmacists interact with patients, reducing poverty in the Third World, and even helping people plan their weddings and accomplish weekend chores.